Thank you for visiting and shopping at bluettipower.com.au. BLUETTI aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Fee & Time
Currently, we only ship orders to the AU.
According to the customer's delivery address, EP760 and its combination charge different freight.
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Usually 2-14 business days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
We use AusPost, Fastway, TNT and other delivery services at our discretion. If no one is present at the delivery address, the courier may at their discretion elect to leave the parcel in a safe place at the premises, or they may instead opt to leave a calling card advising the nearest post office or depot where the item can be collected from. Tracking details of your parcel will be emailed to you once your order has been dispatched, and it is the buyer's responsibility to actively monitor their parcel delivery using the provided tracking details.
Parcels that are damaged in transit must be reported to us within 24 hours of delivery via email, and accompanied by photographic evidence of the damage.
Missing or lost parcels must be reported within 30 business days from dispatch. Couriers will refuse transit damage and/or lost parcel claims beyond these time frames.
The displayed delivery time frames are estimates only. The actual delivery time is dependent on the shipping location, shipper's processing capacity and other unforeseeable factors i.e. nature disasters, accidents etc. We cannot be held responsible for any courier-related delivery delays.
How will my delivery be shipped?
TOLL,TNT and Australia Post function as our logistics partner to ship out BLUETTI products, and the product will be shipped from KINGSGROVE, NSW.
Friendly reminder that large units like AC200P, AC200MAX, AC300+B300, EB200P, EP500/EP500Pro, AC200P bundle, EB150 bundle will be shipped by Toll or TNT, and EB150,EB70, EB55, EB70 bundle, EB55 bundle,K5 -cpap-battery, K2 Power bank will ship by Australia Post.
I ordered more than one item. Will they all be delivered at the same time?
We try to deliver at the same time, but due to the weight limit, bundle will be shipped desperately. Once an item has been shipped, you will receive a shipment notification email. For example, if you order AC200P bundle, it will be divided into 3 packages for delivery.
It’s normal that one package has arrived and another package is still in transit.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at firstname.lastname@example.org