Shipping policy

Thank you for visiting and shopping at BLUETTI aims to offer you the best shipping options. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Fee & Time

Free shipping for all orders in the AU. Currently, we only ship orders to the AU.

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Usually 7-21 business days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.

How will my delivery be shipped?

TOLL and Australian Post function as our logistics partner to ship out BLUETTI products, and the product will be shipped from KINGSGROVE, NSW.

Friendly reminder that large units like AC200P, AC200MAX,  AC300+B300, EB200P, EP500/EP500Pro, AC200P bundle, EB150 bundle will be shipped by Toll, and EB150,EB70, EB55, EB70 bundle, EB55 bundle,K5 -cpap-battery, K2 Power bank will ship by Australian Post.

I ordered more than one item. Will they all be delivered at the same time?

We try to deliver at the same time, but due to the weight limit, bundle will be shipped desperately. Once an item has been shipped, you will receive a shipment notification email. For example, if you order AC200P bundle, it will be divided into 3 packages for delivery.
It’s normal that one package has arrived and another package is still in transit.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at