Warranty&Return

Warranty Period
BLUETTI warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,

  • For the product of portable power station, the warranty period varies from 24 months to 72 months.
  • For the product of home backup system, the warranty period varies from 48 months to 60 months.
  • For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.

No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Please click here for more details. 

Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

  • A purchased order number made through BLUETTI official stores.
  • Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.

Exclusions of Warranty 
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.

Return and Refund

  • Order Cancellation:

Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the BLUETTI official store. If the product has been shipped, an intercept fee will be charged.

  • 30 days money-back guarantee will be automatically credited to your order.
  • For more details, please click here.

Claim Process

  • Please contact us via Email: sale-au@bluettipower.com , Monday through Sunday, for any assistance with the product.
  • For any warranty claims, service performed by BLUETTI or local authorized service partner, subject to the options below:
  1. Repaired by BLUETTI service center, or
  2. Swap for a replacement product with equivalent specifications according to model and service life
  • In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at BLUETTI warehouse.
  • A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
  • For any out of warranty claims, please priorly contact BLUETTI service for more details.

If there are any function issues or any other problem you believe to be a warranty issue, please send us an email at sale-au@bluettipower.com immediately with pictures and/or videos so that we can identify the issue and process your request quicker.

Procedures of Warranty Return

  • Please contact our service team at sale-au@bluettipower.com and report any issues with detailed description and pictures and videos.
  • Our service team will do initial remote assessment and provide you some troubleshooting solutions.
  • If the product needs to be sent back to our service center for further test and assessment, our service team will provide you a prepaid shipping label with RMA number which you need to print & attach to the packages. Each packages needs a separate shipping label so please let us know exactly how many packages you are going to send back to us including detail dimensions and weight of the packages.
  • We will arrange a courier or shipping company to pick up from the address you provided at the agreed date. Please make sure there is someone at the address to hand over the packages to the shipping company.
  • After receiving your products our service team will conduct a comprehensive testing and assessment and you will receive a test report which will outline your options. If the test report indicates the issues of your products falls into our warranty responsibilities, we will fix it and send it back to you at our costs. Otherwise, you will receive the test report with a repairing quote. We will not take any actions until the quote is agreed and paid.
  • If you decide not to proceed with the repairing and request the product to be sent back to you, we will send you an invoice covering the shipping costs we paid to pick up from your place and send it back to you.

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    Warranty Extension

    • The warranty extension is now only applicable for the model of AC200, AC200MAX, AC200P or B230 purchased from BLUETTI official website with protection against damage without service fee.
    • Any purchases of the four models from other platforms are required to submit the application for extended warranty by the link below:https://www.bluettipower.com.au/pages/warranty-extend

    Disclaimer of Implied Warranties 

    This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to BLUETTI portable solar generators. BLUETTI and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
    This limited warranty may be modified only by BLUETTI. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
    This warranty gives you specific legal rights. You also have other rights from state to state.BLUETTI’s only liability shall be the repair or replacement as stated above.

    How to claim warranty?

    Feel free to contact our customer service team at sale-au@bluettipower.com

    BLUETTI ENERGY PTY LTD

    1st April 2023